Front of House and Bar Manager 


JOB CONTEXT

The Stanley Halls is a community project working with many volunteers as the facilitators and hosts of a number of resident organisations with in a Grade II listed building. Our Charity purposes are encouraging Community, Arts, Enterprise and Heritage. Receiving no funding we are reliant on donations and earned income to support the charity work.

FoH and Bar manager will be a key person for the delivery of events at the halls, looking after the visitor experience with a strong sales focus and strategic vision, maximising income in both the FoH and Bar areas.

JOB REQUIREMENTS & RESPONSIBILITIES

Responsibilities for the FOH and bar operations require managing both the Bar Operations and the required Staffing and Volunteer’s to support it.

Bar Operations

-To be responsible for managing the bar, ensuring that it is run efficiently to maximise profit and minimise outgoings and meet agreed targets; and to ensure that public areas are clean, tidy and presentable at all times.

-To take responsibility for stock: to process orders and deliveries according to the forthcoming events and expected bar takings, to manage and record stock levels and to ensure that stock is stored safely and securely.

– To ensure the bar is run in accordance with Health and Safety, Licensing and Hygiene legislation and that staff understand the rules and regulations regarding selling alcohol.

– To develop local ties and encourage use of gallery bar on non-event days.

Strategic and Financial

-To provide the General Manager with information necessary for the financial management of the organisation and assist in the forward planning and budgeting processes.

– To take responsibility for cash control: to monitor profit margins for bar and catering, liaising with the Finance Administrator and General Manager to ensure that stock is sold at suitable profit and to ensure that takings are reconciled daily and banked.

– To research and develop other sources of income for bar, catering and Front of House as appropriate and in line with the charity aims.

Front of House Operations

-To co-ordinate the Front of House team and box office To liaise with other team members as appropriate so that they have all the information they need to offer an excellent and informed service to our audiences.

– To be the public face of the organisation, greeting patrons and acting as ambassador for the charity ensuring the highest possible standards of customer care and ensuring all public areas offer a friendly, welcoming and well-presented atmosphere to visitors.

– To be the responsible person in charge while the halls are open to the public, taking the lead in all situations and liaising with colleagues whilst following the theatre’s policies and procedures at all times.

-To coordinate bar staff and volunteers, ensuring they carry out their duties and responsibilities efficiently and ensuring box office, and bar sales are maximised.

– To ensure front of house staff are working according to the most up-to-date procedures, including Health and Safety Policy and especially emergency procedures, making sure that are able to implement these at all times and that they are made aware of any changes when necessary.

-To ensure that all licensing requirements are met, having particular regard to health and safety.

– To cash up all sales, according to procedures.

– To secure and lock the building at the end of the day / evening.

Staffing

– To work with the General Manager to line manage, and recruit where necessary, the FoH team: bar and cleaning staff and volunteer ushers.

– To ensure the FoH team are appropriately trained, including induction training, customer service and health & safety training, fire drills and evacuation procedures.

Other

– To be fully aware of the conditions of the Premises License and ensure that they are observed at all times.

– To liaise with Operations manager to support all incoming request from hirers and productions.

– To be familiar with the box office system and electronic point of sale.

– To act as keyholder as required.

– Other tasks as required, commensurate with the overall purpose of the post.

PERSON SPECIFICATION

Essential

– At least 1 years’ experience of managing a bar

– Confident team leader with proven experience successfully managing staff

– Proven experience of leading on customer service delivery

– Experience of setting and achieving sales targets and managing budgets

– Ability to create a welcoming environment for a diverse range of building users

– Detailed knowledge of Health and Safety legislation

– Strong numeracy and literacy skills

– Positive attitude and drive

Desirable

– Experience of working Front of House in a theatre

– To live within 30 minutes of the Theatre (to be a keyholder)

– Hold a personal license

– Security, Health and safety and / or First Aid training

TERMS AND CONDITIONS

Terms of Employment

This is a temporary 6-month contract, subject to a 3-month probationary period, there is possibility of extension.

Main Terms and Conditions:

Salary: £19,250 – £22,000 pro rate depending on experience

Hours: Full time 37.5 hours per week with 4 days off every two weeks

Holiday: Holiday entitlement is 28 days per year. This holiday entitlement includes Public Holidays, but work on Public Holidays may be required, for which time off in lieu is given.

 

To Apply Please Send CV and covering letter to Recruitment@stanleyhalls.org.uk